Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@goldcasted.com. Please note that returns will need to be sent to the following address: 6230 Wilshire Blvd #75, Los Angeles, California 90048
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. NO RETURNS ON CUSTOM JEWELRY. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@goldcasted.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including all custom orders.
Unfortunately, we cannot accept returns on sale items or gift cards, or on any item after 30 days from the date of delivery.
Custom Orders
All custom orders are made to your specifications and are final sale — no returns, exchanges, or cancellations once production begins.
Deposits: A deposit is required to begin a custom order. This deposit is non-refundable and will be applied toward the total cost of your custom piece.
Payment window: Once your quote is finalized and your deposit is paid, you have 14 days to complete full payment for your custom order. If full payment is not received within 14 days, the order will be cancelled and the deposit forfeited.
Delivery time: Custom orders typically take 3–6 weeks to complete from the date full payment is received.
Rush processing: Need it sooner? Rush processing is available for $375, reducing turnaround to 1–3 weeks. Rush fees are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are not available for custom orders.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This does not apply to custom orders. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@goldcasted.com.